Mr. L. called Benefit Advocates quite upset over two bills he had received. He had gone to a surgery center to have four procedures done on his leg. He received a bill from the surgery center saying he owed $3,100 because one of the procedures was not pre-certified! He also received a $1,200 bill from the surgeon for the same reason. He called his insurance company and they told him the same thing. Mr. L. knew that the doctor had pre-certified the procedures, so it made no sense to him. He called Benefit Advocates for help.
We contacted both the surgery center and the doctor’s office and found out that the one procedure was actually denied because it is typically performed in the doctor’s office, not in a surgery center. We spoke with both providers, and were able to have both charges “written off”. That was a savings of $4,300!!! Mr. L. was thrilled!
Most people assume either the bill they receive is correct and pay it, or try to handle the issue themselves not knowing the correct questions to ask. Employees of our client companies know that courteous, timely help is just a phone call away.
Our advocates have many years of experience. We are able to save our members time, money, and frustration dealing with providers and insurance companies!
Let us work for you and your employees!