Helpline

Real People, Real Answers Helpline^tm

How many times a day are you interrupted with health plan questions from your employees? They want confidential, compassionate guidance and support from real people with real answers, not endless recorded phone menus. That's why they call or come by your office. Let Benefit Advocates create a customized call center to provide your employees with the service they need and desire. Our confidential services are HIPAA compliant and provide:

• Confidential, compassionate counsel to resolve sensitive medical, pharmacy, mental health and other issues for employees, retirees and family members
• Mediation between employees, health plans and providers
• Full-service support of your annual enrollment processes with in-person, online and telephonic enrollment options
• Employee guidance in choosing plans and doctors wisely during annual enrollment and a customized, co-branded health newsletter to continue support throughout the year
• Expertise in resolving denied claims and billing errors for health, dental and vision plans
• Advocacy and education in effective use of wellness/work-life and employee assistance programs, nurse hotlines and other health and disease management programs
• Education about cost-savings opportunities through increased use of generic drugs, mail-order pharmacy services and network providers
• Research to select the best doctors, hospitals or treatment plans; ensures best pricing for outpatient diagnostics and other services; confidential second opinions and more
• Negotiation with providers for out-of-network or out-of-pocket expenses
• Simple and straightforward information about Medicare for retirees, employees and spouses who are disabled or over 65