Our Guarantee

Our Quality Assurance Guarantee

Employers receive performance guarantees. We provide a new client implementation scorecard and a participant survey of all callers following the first six months of your program and regularly thereafter. If we do not score 85% of satisfied or very satisfied with our service, we will refund you 25% of the quarterly fees. It's like a money-back guarantee if you or your employees aren't happy, you don't pay. We've never paid out a penny, but it's nice to know that we stand by our service. We also carry errors and omissions insurance; we document every call and record all incoming and outgoing calls – just in case.